Returns
Refunds
Refunds
If you are unhappy with our products for any reason, you will just need to contact us by email info@indor.eu to request a refund. All refund requests must be made within 25 days of receipt of your order.
You will need to return the items back to us in perfect unused condition, in the original packaging and within 14 days of receipt of the written notification of the return or exchange of goods along with your reference number.
If the goods are returned to us damaged - deductions will be made of diminished value of the items. This does not affect cancellations or your statutory rights.
You will be responsible for the cost of returning the goods to us, and will remain responsible for all returned goods until they reach our location. Please make sure you pack the item/s in their original packaging which is specifically made for the items safe transport.
If you require our courier returns collection service for returning items then we can help arrange this for you at additional charges.
Please ensure that you have a proof of postage certificate when returning any part of your order, together with any necessary insurance cover against loss or damage.`
Please note we will not be able to offer a refund if the item arrives to us damaged due to poor packaging, so please ensure you use the original packaging provided with the item/s and include adequate insurance cover when returning items to us.
Refund Timeframe
As soon as we receive the returned goods in perfect condition, we will start the refunding process (minus any delivery charges where applicable). We will provide a refund within 14 days from successful return of the good to us.
Faulty Items
We make every effort to deliver your goods in perfect condition. Please check your delivery as soon as it has been received. If the goods are faulty or damaged, please notify us in writing as soon as possible and in all cases within 2 days of receipt of damaged items so that we can resolve the problem. We will cover the costs and arrange for the return of faulty products. We will not be held responsible for any damage claims after 2 days of receipt of the goods.
For damaged / faulty items we will require photographs of any damages of the packaging on both the interior and exterior, damages of the items, and a written description of the damages to allow us to assist in resolving the issues for you.
Made-to-order Items
Made-to-order items cannot be returned or refunded unless faulty. To cancel a made-to-order this must be done within 48 hours of making the order.
Self-assembly Items
For any self-assembly products it is important that you follow all instructions very carefully as we do not accept responsibility for any self-assembly goods that are damaged due to instructions not being followed correctly. Please ensure that you check all parts are provided before assembling.
Returning Items
By Post
1. Contact us by email info@indor.eu to request a refund / return.
2. Once we have confirmed your refund you will then be responsible for the cost of returning the goods to us.
3. If you require our courier returns collection service for returning items then we can help arrange this for you at additional charges.
4. Our returns address is:Â Indor (Returns), 31 All Saints Road London, W11 1HE
5. Please ensure you include your order reference number on your return.
6. Return deliveries to our address are acceptable between: Monday – Friday between 10am-5pm, and Saturday 11am-4pm.
In-Store
Returning items to us in-store isfree of charge.
Processing Returns
You will be reimbursed the value of the items (excluding the cost for the initial postage). The refund process will be carried out within 14 days and once we have successfully received and inspected the goods.
Made-To-Order Returns
Made-to-Order Returns & Refunds
Made-to-order items cannot be refunded or returned, unless faulty. A large number of our items are made to-order and where the specification is customised to your requirements and / or items made specifically for you. Cancellation and refunds for these items will not be possible after the first 48 hours of ordering them. If in any doubt please always check with us first if your order is ‘made-to order’.
We do not accept refunds on any bespoke-made furniture, customised orders, flat-packed items that have been assembled, made-to-order items, and personalised items. These items can only be returned or exchanged if faulty.
Made-to-order items include furniture, lighting and home decor pieces where you select colour, size, fabric or material finish and / or which are specifically stated as made to order within the product description and / or product tag dropdown menu.
Order Cancellations
Order Cancellations
Once you have placed an order online or in-store, you have 48 hours to change your mind and ask for a cancellation of the order.
You can get in touch via email on info@indor.eu or give us a call on 020 3538 6161.
Made-to-order items cannot be cancelled or returned, unless faulty. If in any doubt please always check with us first if your order is ‘made-to-order’.
