Delivery
UK Delivery Charges
UK Delivery Charges
Standard (Kerbside) Delivery:
• Parcels & Small Items: £7.50
• Medium & Large Items: £55
• Northern Ireland, Channel Islands and Scotland deliveries: £95
Free Standard (Kerbside) Delivery:
Available on all orders over the value of £499 for delivery to a Mainland UK address (excludes Northern Ireland, Channel Islands and Scotland).
White Glove Delivery:
• Medium & Large items: £130
UK Delivery Services
Standard Kerbside Delivery
Includes kerbside delivery only, no assembly, nor removal of packaging.
Free Standard Kerbside Delivery
A limited offer and is calculated on our checkout page online or in-store and based on the minimum order spent, your final delivery location and in relation to its proximity to our London store.
White Glove Delivery Service
Includes delivery up to 3rd floor level to the room of your choice, assembly and/or removal of product packaging. Available on Medium & Large items only. This option will be shown at checkout stage applicable items sizes in your order.
Where packaging is removed by our delivery partners you must carefully check your product on delivery and confirm you accept to keep the item - as returns will not be possible without the original packaging.
If in doubt please keep the full packaging in order for us to be able to process a refund for you.
Separating Deliveries
If your orders contains both small items and large items, they can be delivered separately by contacting our team for a split delivery option.
Tracking
We use various couriers for smaller deliveries and tracking / direct contact is provided once the item is dispatched from our store / warehouse. For larger items our delivery partners will be in touch directly to arrange delivery with you.
If you are not sure about the delivery cost that will be applied, please contact us on info@indor.eu or 020 3538 6161
International Delivery Charges
Shipping & delivery outside the UK or EU excludes custom fees / import taxes.
Please ensure you are fully aware of your local customs and make contact first with the relevant office prior to ordering - we are not responsible for the return of any goods or import penalties due issues at customs.
Please contact us directly on info@indor.eu for a custom quotation for items for international delivery.
UK Store Collection
Free Pickup from Store
During your order you will be offered free pickup from our store. We have metered street parking available (Royal Borough of Kensington & Chelsea) directly in front of our London store. We will advise you when your item is available for pickup, and we will arrange a day for collection with you during our stated opening days and hours. As we usually do not hold stock of items, we will contact you with possible times for pickup.
Where & When to Collect
Collection should be made within 10 working days of informing you that your goods are ready to collect.
Our UK store collection address is: Indor, 31 All Saints Road, London, W11 1HE
Please be aware that we have a limited storage space therefore you will not be able to collect big items such as sofas from our store, so for those items you will need to pay a delivery charge to your address.
UK White Glove Delivery Service
Special Delivery, Assembly & Packaging Removal
Our White Glove Delivery Service can be requested at the final checkout stage at additional costs for medium and large orders only. Delivery service is offered by our delivery partner and includes any of the following delivery services:
- Special delivery up to the 3rd floor level
- Assembly of items
- Unpacking & removal of packaging
Where packaging is removed by our delivery partners you must carefully check your product on delivery and confirm you accept to keep the item - as returns will not be possible without the original packaging. If in doubt please keep the full packaging in order for us to be able to process a refund for you.
We currently do not offer installation / set up / unpacking / assembly as part of our standard delivery services. Standard delivery is kerbside delivery on ground floor level.
Grouped Order Delivery
Multiple Order Delivery
Where possible we'll offer you the option to group your orders together, so all items arrive on the same day and you can save costs with a single delivery charge across a group of orders.
Storing Items & Delaying Delivery
Storage & Charges
A £35 (inclusive of VAT) storage charge will be applied for each day we hold your goods over the 10 days hold period. As soon as a delivery/collection date is agreed we will send you a final invoice with any storage charges where applicable.
We will not release the goods until the relevant storage charge invoice is paid. After 30 days of holding the items at our location we will be unable to accept cancellations, refunds or returns - the items will be considered as delivered and past our 25 days return policy.
Delaying Delivery
We are unable to hold items at our location for more than 10 working days from when we receive the items to our store. Delivery times will be provided to you for items to be delivered and we will not be able to delay delivery and hold items for more than 10 days after we received the goods. We are unable to hold orders for a future delivery date.
Estimated Dispatch Dates
Dispatch Times
Please be aware that dispatch dates (when items will be shipped from our suppliers in the EU Zone to us) are an estimate and not the exact wait time. Standard dispatch times are shown on each product page as an estimate only, and can vary or can occasionally be subject to manufacturer or import delays with customs.
Once we receive your items to our store / warehouse we will then arrange delivery to your selected address and as mentioned in more detail within section ‘Estimated Delivery Timeframes’.
Seasonal Impacts
During the summer (July & August) and winter (December & January) periods, our suppliers close and an extra 2 weeks for dispatching items should be allowed for during this period.
Estimated Delivery Timeframes
Delivery Times
Once items arrive to our UK store / UK warehouse, we aim to deliver to you within 3-5 working days (within Greater London). Outside Greater London, the delivery may be extended to approximately 5-7 working days.  Â
We will always do our very best to ensure your order is delivered as soon as possible and we will contact you as soon as your order comes into stock and notify you of delivery.
Please feel free to contact us to check on the status of your order at anytime.
Delivery Time Slots & Access Check
Time Slots
You will be provided with a time slot for the delivery before we attempt delivery.
Deliveries are usually made during the week between 9am-6pm although we do aim to be as flexible as possible. There are no deliveries on Sundays, bank holidays / national holidays.
Preparing for Delivery & Access Check
Before the delivery, please ensure that there is sufficient access and space and that any staircases and lifts providing access are suitable for the delivery. Please move fragile objects which could be damaged during the delivery, such as lights, vases, and pictures. It is your responsibility to check that all items fit into the property before ordering.
The delivery staff are not permitted to and will not: remove doors, windows, doorframes etc, in order to complete the delivery. You must arrange this before the delivery takes place.
If you require an access check please contact us, our delivery partners can provide this at an extra charge (starting from £60).
The delivery staff do not carry any specialised lifting equipment and will not unpack or assemble delivered products or remove any packaging as standard (please our ‘White Glove Service’ section for more information about our unpacking and assembly options).
The delivery staff will not remove their footwear whilst making deliveries. If you are concerned about possible damage to flooring, please make sure you cover the flooring with protective sheets. Should the delivery staff consider access is unsafe, they will not deliver the goods until it is safe to do so.
You are responsible for ensuring that you are available to accept delivery. If you are not, there must be an adult available who is capable of receiving delivery on your behalf, and you agree that we can rely on their instructions as if they were your own. The delivery staff is not permitted to leave any products that have not been signed for.
Second Delivery Charge
As deliveries are carefully arranged - should a second delivery be required, then an additional delivery charge will be applied. If you do not allow us access to performance our service as arranged (without reason) then we may charge additional costs.
Should we be unable to contact you to arrange access on numerous attempts then we may be forced to end our contract.
Time Validity For Sales & Quotations
Validity Of Sales & Promotions
All quotations show a ‘valid for’ period during which the quotation can be accepted. Should the quotation be accepted after this period then we reserve the right to adjust costs.
We run a number of sales and promotions during the year. These offers/sales/promotions are strictly valid only during these set timeframes as stated.
Our Liability
Our Terms
In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays, pandemic related issue, or severe weather), we will do our best to contact you to rearrange an alternative delivery time slot or date.
We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control.
If you received goods which you have not ordered, which are damaged or defective, or the wrong quantity, we shall have no liability unless you inform us in writing within 2 days of receiving the goods.
We shall have no liability for any defects with any goods caused by any act of negligence by you or any third party.
We shall have no liability to pay compensation other than to refund you the amount paid for the goods (minus delivery charges).
Trade Accounts
Our Terms
- Price Match: If you find the same branded product with a higher trade discount from an authorised trade UK supplier, we promise to try and match the price! Send us a written quotation from the supplier.
- Trade Applications: We provide trade pricing to interior designers, building professionals and architects. Trade pricing is available on all our non-sale items and bespoke / custom work. Simply fill out our trade application form and one of our team members will review your application and get in touch. Valid business details must be provided in order to be approved for a trade account and the decision is made under the full discretion of Indor Furniture Limited.
