If you are unhappy with our products for any reason, you will just need to contact us by email firstname.lastname@example.org to request a refund. All refund requests must be made within 25 days of receipt of your order.
You will need to return the items back to us in perfect unused condition, in the original packaging and within 14 days of receipt of the written notification of the return or exchange of goods along with your reference number. If the goods are returned to us damaged - deductions will be made of diminished value of the items. This does not affect cancellations or your statutory rights.
You will be responsible for the cost of returning the goods to us, and will remain responsible for all returned goods until they reach our location. Please make sure you pack the item/s in their original packaging which is specifically made for the items safe transport. If you require our courier returns collection service for returning items then we can help arrange this for you at additional charges.
Please ensure that you have a proof of postage certificate when returning any part of your order, together with any necessary insurance cover against loss or damage.`
Please note we will not be able to offer a refund if the item arrives to us
damaged due to poor packaging, so please ensure you use the original packaging provided with the item/s and include adequate insurance cover when returning items to us.